Refund Policy

At IK BRAND, we understand the importance of customer satisfaction and strive to provide a seamless shopping experience. We have implemented a comprehensive refund policy to ensure that our customers are fully satisfied with their purchases.

30-Day Money-Back Guarantee: We offer a 30-day money-back guarantee on all our luxury watches, including the iconic Rolex Submariner. If for any reason you are not completely satisfied with your purchase, you can return the watch within 30 days of delivery for a full refund.

Conditions for Refund: To be eligible for a refund, the watch must be in its original condition, unworn, and with all the original packaging and tags intact. Any signs of wear or damage may result in a partial refund or rejection of the refund request.

Refund Process: To initiate a refund, please contact our customer support team within 30 days of delivery. Our team will guide you through the return process and provide you with a return authorization number. Once we receive the returned watch and verify its condition, we will process the refund within 7 business days.

Refund Method: Refunds will be issued in the same form of payment used for the original purchase. If the payment was made via credit card, the refund will be credited back to the same card. Please note that it may take additional time for the refund to reflect in your account, depending on your bank's processing time.

Non-Refundable Items: Please note that certain items are non-refundable, including personalized or engraved watches, as well as any watches that have been altered or modified in any way.

Shipping Costs: The customer is responsible for the return shipping costs unless the return is due to a mistake on our part, such as a defective or incorrect item.

Exchanges: We currently do not offer direct exchanges. If you wish to exchange your watch for a different model or variant, please follow the refund process and place a new order for the desired item.

Customer Support: If you have any questions or need assistance with the refund process, please don't hesitate to contact our customer support team. We are here to help and ensure your complete satisfaction.

At IK BRAND, we value our customers and strive to provide the highest level of service. Our refund policy is designed to protect your investment and ensure that you are delighted with your purchase. Shop with confidence knowing that your satisfaction is our top priority.